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Our Tier Services

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Anchor 1
Anchor 2

Tier 1 

Survey, Assessment & Reporting

How it works

  •  Anonymous wellbeing survey  staff share openly, without fear.

  •  Evidence-based analysis – benchmarked against NHS, CQC, and best practice.

  •  Clear reporting  heatmaps, themes, and practical recommendations.

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What you’ll receive

  •  A confidential wellbeing report with real insights, not guesswork.

  • Benchmarks to see how you compare to sector standards.

  • A risk radar highlighting stress points, burnout, and leadership gaps.

  • A recommendations plan with quick wins and longer-term actions.

Why it matters

  • Builds trust with your teams.

  • Uncovers blind spots you might not see day-to-day.

  • Gives you evidence for CQC/ICB readiness.

  • Creates a strong foundation for leadership and wellbeing programmes that actually work.

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Tier 2 

1:1 Conversations & Feedback Loops

Objectives:

  • Build trust through confidential, non-judgmental 1:1 conversations.

  • Capture insights beyond surveys, including engagement, stress, inclusion, and morale.

  • Provide leadership with anonymised, thematic findings reflecting authentic staff voice.

  • Translate insights into meaningful organisational actions.

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Activities & Timeline:

  1. Preparation & Communications (Week 1)

    • Scope focus groups and session formats with leadership.

    • Develop clear staff engagement plan and scheduling support.

  2. 1:1 Staff Conversations (Weeks 2–4)

    • 30–45 min per person, flexible format (phone, video, in-person).

    • Accessibility and interpreter support as needed.

  3. Analysis & Theming (Weeks 4–5)

    • Thematic coding of insights: workload, leadership, systems, inclusion, communication.

    • Highlight risks and opportunities (e.g., burnout, retention risk).

  4. Insight Sharing & Action Planning (Weeks 5–6)

    • Present anonymised findings to leadership (key themes, patterns, quotes).

    • Recommend practical actions: quick wins, root causes, systemic changes.

    • Optional reflection workshop with managers to close feedback loops.

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Deliverables:

  • Thematic Summary Report: Key insights, emergent patterns, visual dashboards, early warning signs.

  • Leadership Debrief & Recommendations: Short- and long-term actions, culture risks/opportunities, suggested staff messaging, optional co-creation session.

  • Staff Feedback Loop Materials (Optional): “You Said, We Heard” briefings, Q&A or feedback forums.

Tier 3 

Embedded Observation & Strategic Advisory

Phase 1: Preparation & Alignment (Week 0–1)

  • Set scope, focus areas, and timeline with leadership.

  • Build trust and prepare teams for consultant presence.

  • Review Tier 1 & 2 data to inform embedded period.

  • Deliverables: Programme brief, staff introduction materials, observation plan.

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Phase 2: Observation & Immersion (Week 2–4)

  • Observe daily routines, workflows, leadership in action, and team dynamics.

  • Conduct informal “temperature check” conversations.

  • Deliverables: Field notes, emerging themes tracker, real-time focus adjustments.

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Phase 3: Diagnostics & Strategic Analysis (Week 5–6)

  • Thematic analysis of culture, operations, workflow, and team cohesion.

  • Map risks and opportunities aligned with compliance and wellbeing frameworks.

  • Deliverables: Diagnostic report including culture map, operational insights, and strategic recommendations.

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Phase 4: Strategic Recommendations & Planning (Week 7–8)

  • Co-design implementation roadmap with leadership.

  • Prioritise quick wins vs. long-term changes, assign roles and timelines.

  • Deliverables: Strategic Action Plan (3, 6, 12-month), engagement roadmap, optional leadership commitment charter.

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Phase 5: Ongoing Coaching & Change Support (Optional, Month 3–6)

  • Support leaders and teams in sustaining behavioural and cultural shifts.

  • Facilitate coaching, reflection sessions, pulse surveys, and adaptive change updates.

  • Deliverables: Coaching summaries, adaptive change reports, measurement framework.

Programme Monitoring & Impact:

  • Staff trust & engagement: Pulse surveys, check-ins

  • Leadership effectiveness: 360 feedback, coaching reviews

  • Operational improvement: Efficiency tracking

  • Culture & team cohesion: Observations and qualitative feedback

  • Retention & performance: HR data comparisons

Optional Add-Ons:

  • Leadership development modules

  • Wellbeing Lead Champion Programme

  • Culture Code co-design

  • Cross-team collaboration labs

Client Outputs:

  • Strategic Diagnostic Report

  • 12-Month Wellbeing & Culture Roadmap

  • Manager/Leader Action Plans

  • Coaching Support Plan

  • Metrics & Impact Dashboard Template

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Tier 4 

Ongoing Organisational Support

Programme Features:

1:1s & Appraisals

  • Regular individual check-ins with staff and leaders.

  • Support career development, wellbeing, and engagement.

  • Provide actionable feedback and guidance for managers.

Culture Review & Monitoring

  • Periodic assessment of organisational culture and staff experience.

  • Identify strengths, areas for improvement, and emerging risks.

  • Share insights in digestible reports and dashboards.

Wellbeing & Engagement Events

  • Curated sessions such as workshops, lunch-and-learns, or wellbeing days.

  • Topics include stress management, resilience, inclusion, and team cohesion.

  • Encourage cross-team connection and celebrate organisational values.

Leadership & Team Development

  • Ongoing coaching for managers and senior leaders.

  • Facilitate leadership forums, reflection sessions, and peer learning.

  • Support embedding inclusive, people-first practices.

Continuous Feedback Loops

  • Maintain open channels for staff to share feedback.

  • Track improvements and monitor engagement over time.

  • Provide “You Said, We Heard” updates to reinforce trust and transparency.

Optional Add-Ons:

  • Pulse surveys for real-time insights.

  • Targeted action plans for teams or departments.

  • Internal wellbeing champions programme to sustain initiatives.

Client Outputs:

  • Regular 1:1 and appraisal reports.

  • Culture and wellbeing dashboards.

  • Event summaries and key takeaways.

  • Leadership coaching logs and development plans.

  • Recommendations for ongoing improvement and engagement.

Get a Quote

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